PRIVACY POLICY

Last updated: September 22, 2025

Eienone Technology Private Limited ("TruOTP", "we", "us", "our") respects your privacy. This policy explains how we collect, use, share, and protect your personal data when you use our Website or services.

1. Legal Basis & Applicable Laws

We comply with the Digital Personal Data Protection Act, 2023 and other relevant laws in India. Under previous laws (e.g. the Information Technology Act, Rules on reasonable security practices & sensitive personal data etc.), similar protections were required.

2. Information We Collect

a. Personal Data – information that identifies you or can be used to identify you, such as:

  • Name, email address, mobile number
  • Billing / payment information (if applicable)
  • Device identifiers, IP address, location data (where permitted)

b. Sensitive Personal Data or Information (SPDI) – if applicable, might include such things as financial information, etc.

c. Usage Data and Cookies – information about how you use our services, to improve functionality, performance, etc.

3. Purpose of Collection & Use

We use your data for purposes including:

  • To provide, maintain, and improve our services
  • To verify identity, send OTPs, perform fraud detection
  • To communicate with you (updates, support, promotional with your consent)
  • For billing and payment processing (if applicable)
  • To comply with legal obligations

4. Consent

We collect, process, store personal data only with your consent (explicit where required). You may withdraw consent, subject to legal or contractual restrictions.

5. Data Sharing & Disclosure

  • Third‑party service providers (e.g. payment processors, hosting providers) who help us deliver the services, under confidentiality.
  • Legal authorities or others, if required by law, for investigation, compliance, or protection of rights.
  • We will not sell your personal data to unaffiliated third parties for their own marketing purposes without your permission.

6. Data Security

We implement reasonable security measures (physical, technical, administrative) to protect your data. Access is restricted on a need‑to‑know basis.

7. Data Retention

We retain personal data only as long as necessary to fulfill the purposes for which it was collected and in accordance with legal obligations. When no longer needed, data will be securely deleted or anonymised.

8. User Rights

You have rights such as:

  • Right to access the personal data we hold about you
  • Right to correction or updation of inaccurate or incomplete data
  • Right to erasure (delete), as permitted under law
  • Right to objection or restriction of processing
  • Right to data portability, where applicable

You may exercise these rights by contacting us at info@truotp.com.

9. Cookies & Tracking

We use cookies / similar technologies to enhance user experience, for analytics, and for remembering your preferences. You can disable cookies via browser settings, but that may affect functionality.

10. Grievance Officer

As required under Indian IT rules:

Name: [Name of Grievance Officer]
Contact: [Email, Address]

We respond to complaints regarding privacy within 30 days.

11. Changes to Privacy Policy

We may update this policy; changes will be posted with a new “Last updated” date. Continued use constitutes acceptance.

12. Contact Us

Eienone Technology Private Limited
Mindmill Corporate Tower, 2nd Floor, 24A Film City, Noida, UP 201301, India
Email: info@truotp.com
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